Qnet Information Services
Managed Services is the new hot topic within the Information Technology industry. The question that should be asked is “Why is it a hot topic and what benefits does it provide to you?”
Whether in the private sector or public sector, IT infrastructures (computers, networks and applications) are becoming more and more complex and managing them is increasingly difficult for overburdened IT administrators. Faced with the expense of keeping a full staff of specialized IT professionals including skilled computer engineers and network administrators, many companies of all sizes are turning to managed services. It is this IT infrastructure from application servers to network appliances that require specialized knowledge to maintain the business network.
Typically Managed Services may include (depending on the need):
- Help desk support
- Infrastructure management
- Hardware and software installations
- Maintenance support
- Design and installation services
- HW/SW and network discovery, analysis and evaluation
- Asset management and/or discovery
- Data migration
- Guaranteed performancebased service
Some customers require on-site assistance whereas some want remote assistance. Either way, the customer:
- Gains a full spectrum of computing, network resources and services for a fixed price
- Is provided a solution that offers more control over your IT environment through Service Level Agreements that helps manage your business goals
- Creates efficiencies and mitigates risk through standardization and unification
- Restores companies to their mission and allows redirection of critical resources
- Includes life-cycle support and technology refreshment