Managed Services is the new hot topic within the Information Technology industry. The question that should be asked is “Why is it a hot topic and what benefits does it provide to you?”
Whether in the private sector or public sector, IT infrastructures (computers, networks and applications) are becoming more and more complex and managing them is increasingly difficult for overburdened IT administrators. Faced with the expense of keeping a full staff of specialized IT professionals including skilled computer engineers and network administrators, many companies of all sizes are turning to managed services. It is this IT infrastructure from
application servers to network appliances that require specialized knowledge to maintain the business network.
Typically Managed Services may include (depending on the need):
Some customers require
on-site assistance whereas
some want remote assistance.
Either way, the customer: